Acu Point Collective

Last updated: January 2026

Acu Point Collective is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and professional obligations set by the Chinese Medicine Board of Australia (CMBA) and AHPRA.

As a registered health practitioner, Acu Point Collective recognises the importance of maintaining accurate, secure, and confidential health records and handling personal information with care, transparency, and respect.

1. Personal Information We Collect‍ ‍

To provide safe and ethical acupuncture and related health services, Acu Point Collective may collect personal and sensitive information, including:

• Name, date of birth, address, email, and phone number

• Health and medical history relevant to treatment

• Clinical assessments, treatment notes, and outcomes

• Appointment details and correspondence

• Billing and payment information

Health information is classified as sensitive information under the Privacy Act and is collected only with your consent and only where necessary for healthcare provision.

2. How Personal Information Is Collected‍ ‍

Personal information is collected directly from you when you:

• Book an appointment (online or in person)

• Complete intake, consent, or health history forms

• Attend a consultation or treatment

• Communicate with Acu Point Collective via phone, email, or digital platforms

This aligns with CMBA requirements for informed consent and accurate clinical record-keeping.

3. Purpose of Collection and Use‍ ‍

Personal information is collected and used solely for legitimate healthcare and professional purposes, including:

• Assessing, diagnosing, and providing acupuncture and related treatments

• Developing and maintaining clinical records

• Communicating with you regarding appointments and care

• Processing payments and issuing receipts

• Meeting legal, regulatory, professional, and insurance obligations

Information is not used for marketing without your explicit consent.

4. Storage, Security, and Record Keeping‍ ‍

Acu Point Collective takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

• Clinical records and health information are securely stored using Cliniko, a cloud-based practice management system that complies with Australian privacy and health data security standards.

• Payment information is processed securely via Square. Acu Point Collective does not store full credit or debit card details.

Records are retained in accordance with CMBA, AHPRA, and legal record-keeping requirements.

5. Disclosure of Information‍ ‍

Personal information is treated as confidential and will only be disclosed:

• With your consent

• To other healthcare providers involved in your care (with consent)

• Where required or authorised by law

• For professional, legal, or insurance purposes

Acu Point Collective does not sell or rent personal information to third parties.

6. Access and Correction‍ ‍

You have the right to request access to your personal information and to request corrections if you believe it is inaccurate, incomplete, or outdated. Requests can be made in writing, and reasonable steps will be taken to respond promptly, in line with the Australian Privacy Principles.

7. Complaints and Concerns‍ ‍

If you have concerns about how your personal information is handled, you are encouraged to contact Acu Point Collective directly. All privacy complaints will be taken seriously and addressed promptly.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Details‍ ‍

For privacy enquiries, access requests, or complaints, please contact:

Acu Point Collective
Email: admin@acupointcollective.com.au
Phone: 0428 595 176